This certificate is granted to items that present In particular large degree of person experience. We evaluated how straightforward it really is to start working with Samanage and how well-made its interface and capabilities are to facilitate the function procedure. Right after a while expended working with the software program we found their interface extremely easy to grasp.
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mentioned Jerzak. “That really confirmed to us that what we were performing prior to now was not sufficient like a Section. We didn’t have just about anything like that tracked.”
The Microsoft Entra provisioning provider allows you to scope who's provisioned according to assignment to the appliance, or based on characteristics of your consumer or team. If you choose to scope who's provisioned on your app determined by assignment, You may use the methods to assign users and groups to the applying.
Perhaps the most typical constructive comments about Samanage is its reliable purchaser support. “We can contact them through chat, email, cellphone… the options give us many overall flexibility,” pointed out one particular of numerous content clients.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a few concerns that we hope reveal somewhat more about Samanage as being a software package and its purpose in supporting your get the job done.
The IT group at J.F. Brennan uncovered that Samanage furnished them by using a simplified application and hardware monitoring method, and the ability to take a look at a device with out pulling a file has authorized them to promptly have an understanding of what condition Each and every asset is in. And, the team has found all the more significant alterations and progress considering the fact that relocating towards the Samanage.
We examined dozens of opinions from genuine people of Samanage and located out 3 reliable beneficial points shoppers like concerning this support. A single is its user-pleasant UI. “Its user portal is intuitive get more info and simple more than enough for close people,” claimed Mike, a junior IT administrator from a business that works by using Samanage on common basis.
The IT Division is far more structured and appeared upon for a authentic entity of assistance during the Group with Samanage in position.
mentioned Brian Jerzak, IT director. “We experienced the information, but none of it was at our fingertips. It took us a great deal of time and assets to assemble it.”
A very good service desk must let you not simply to discover into your IT Procedure, but glean insights from info. That is, the truth is, one among Samanage’s potent points, Gordon stated.
“Is definitely the Computer plugged?” It is tech help’s most hated detail: the mundane duties of regularly addressing the same problem or challenges which can be set working with, very well, popular perception. IT should really center on serious not trivial issues, like server crashes or method bugs.
Within a subject of weeks, we were being in a position to streamline our provider requests and shipping flows by furnishing Everybody–the big boss to assistance agents to rank and file throughout departments–greater visibility of their requests. Similarly, an agent can swiftly elevate a ticket by just clicking the “+” button within the interface.
“Deploying an staff service management attitude, coupled with an business-huge support desk platform that supports it – like Samanage -- can assist maximize employee efficiency and better link workforce to their buyers. We have been excited about the opportunity to carry our products and solutions together with the attain and energy of SolarWinds to allow IT companies in firms of all dimensions to achieve far better organization results.”